Question 1

How can we participate?

Accepted Answer

Rentals companies rated above 9 at rentcars.com and which have at least 5 reviews left by Rentcars clients are eligible to participate.

Question 2

If I win the prize, how do I receive it?

Accepted Answer

You can contact us at rcca@rentcars.com and request a package to be shipped. We’ll send you the complete kit with your exclusive trophy. So you can display it in your location!

Question 3

How is each rating score generated?

Accepted Answer

Customers must answer the question, “On a scale from 0 to 10, how likely is it that you would recommend the services of this rental company to a friend?” based on their experience with Rentcars. Customers can also rate the reception, vehicle condition and store structure.

Question 4

What are the benefits of getting a score higher than 9?

Accepted Answer

The main reason is that it reflects your good service and how satisfied the customers are. Additionally, the rental company gets the Rentcars Customer Choice Awards, which consist of a personalized digital kit (the printed version can be requested) and it is highlighted on the Rentcars website’s search page, where the rental company gets a special stamp which indicates that it is one of the most highly rated, thus it stands out from other companies and this drives customers’ decisions.

Question 5

How do I follow my rental company's score over the year?

Accepted Answer

You can follow your grade on a daily basis by doing a brief search simulation on the Rentcars website, where your rental company appears as one of the options. Your score will appear next to your brand logo.

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