Rentcars Customer Choice Awards Banner for the 4th edition
Rentcars Customer Choice Awards Banner for the 4th edition

Rentcars Customer Choice Awards

What are the Rentcars Customer Choice Awards?

Learn more about the award for rental companies from all over the world

This award recognizes the car rental companies that stood out the most in 2023, based on the reviews made by Rentcars customers. Stores that maintained an average rating of over 9 throughout the year, receive the prestige of being awarded for excellence in customer service.

Your good service makes a difference!

#RCCA2023

Highlights of last year's edition

Vivian Almeida, Global Partnerships Director, with representatives from Europcar Puerto Montt.
Vivian Almeida, Global Partnerships Director, with representatives from Europcar Puerto Montt.
Vivian Almeida, Global Partnerships Director, with representatives from Sixt Temuco and Puerto Montt.
Vivian Almeida, Global Partnerships Director, with representatives from Sixt Temuco and Puerto Montt.
Vivian Almeida, Global Partnerships Director, with representatives from Europcar Punta Del Este and Montevideo.
Vivian Almeida, Global Partnerships Director, with representatives from Europcar Punta Del Este and Montevideo.
Vivian Almeida, Global Partnerships Director, with representative from GreenMotion.
Vivian Almeida, Global Partnerships Director, with representative from GreenMotion.

Rentcars Customer
Choice Awards 4th edition

Evaluation period: from January 1 to December 31, 2023

How do I qualify for the award? with an average rating of over 9 on the Rentcars website.

Award presentation: January 2024

What is the award? Highlight on the Rentcars website, digital kit and exclusive trophy.

Step-by-step: How does the RCCA work?

The customer rents with Rentcars, choosing their favorite rental company

The customer reviews their rental experience on the Rentcars website

The best-rated rental companies receive the Rentcars Customer Choice Awards title

Frequently Asked Questions

All Rentcars partner rental companies are already participating in the award. Therefore, no registration is required. However, only rental stores that maintain an average rating of over 9 throughout the year will receive the award. In addition, a minimum of 5 reviews made by Rentcars customers is required to receive the title.

We will communicate the award by email, including sending the digital kit to all winners. If you have not received our communications, please contact us at the email address rcca@rentcars.com.

After the rental experience with one of our partner rental companies, the Rentcars customer is invited to participate in a satisfaction survey. In it, we ask them to rate their experience on a scale of 0 to 10. From these responses, we calculate the annual average for each store.

In addition to the ratings given by Rentcars customers, we also consider that the most recent ratings have a higher weight than the older ratings.

It is possible to track your rating daily through a quick search simulation on the Rentcars website. In this simulation, the rental company’s store appears as one of the alternatives for the selected destination and dates. Note that the updated rating is displayed next to the rental company’s logo, derived from the average of the ratings made by customers.

Vivian Almeida, Director of Global Partnerships at Rentcars

With the Rentcars Customer Choice Awards, we enable customers to share their opinions, and rental companies to be recognized for their excellent work. Last year, there were over 30 rental companies and over 230 stores that were awarded. We received exceptional feedback from all of the winners, which further reinforces the relevance of awarding this certification to those who are dedicated to strengthening our market.

Vivian Almeida, Rentcars’ Global Partnerships Director

#RCCA2022 Winners

See their feedbacks

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