Rentcars Customer Choice Awards
What are the Rentcars Customer Choice Awards?
Learn more about the award for rental companies from all over the world
This award recognizes the car rental companies that stood out the most in 2023, based on the reviews made by Rentcars customers. Stores that maintained an average rating of over 9 throughout the year, receive the prestige of being awarded for excellence in customer service.
Your good service makes a difference!
#RCCA2023
Highlights of last year's edition
Rentcars Customer
Choice Awards 4th edition
Evaluation period: from January 1 to December 31, 2023
How do I qualify for the award? with an average rating of over 9 on the Rentcars website.
Award presentation: January 2024
What is the award? Highlight on the Rentcars website, digital kit and exclusive trophy.
Step-by-step: How does the RCCA work?
The customer rents with Rentcars, choosing their favorite rental company
The customer reviews their rental experience on the Rentcars website
The best-rated rental companies receive the Rentcars Customer Choice Awards title
Frequently Asked Questions
All Rentcars partner rental companies are already participating in the award. Therefore, no registration is required. However, only rental stores that maintain an average rating of over 9 throughout the year will receive the award. In addition, a minimum of 5 reviews made by Rentcars customers is required to receive the title.
We will communicate the award by email, including sending the digital kit to all winners. If you have not received our communications, please contact us at the email address rcca@rentcars.com.
After the rental experience with one of our partner rental companies, the Rentcars customer is invited to participate in a satisfaction survey. In it, we ask them to rate their experience on a scale of 0 to 10. From these responses, we calculate the annual average for each store.
In addition to the ratings given by Rentcars customers, we also consider that the most recent ratings have a higher weight than the older ratings.
It is possible to track your rating daily through a quick search simulation on the Rentcars website. In this simulation, the rental company’s store appears as one of the alternatives for the selected destination and dates. Note that the updated rating is displayed next to the rental company’s logo, derived from the average of the ratings made by customers.
With the Rentcars Customer Choice Awards, we enable customers to share their opinions, and rental companies to be recognized for their excellent work. Last year, there were over 30 rental companies and over 230 stores that were awarded. We received exceptional feedback from all of the winners, which further reinforces the relevance of awarding this certification to those who are dedicated to strengthening our market.
Vivian Almeida, Rentcars’ Global Partnerships Director